Legal

Cancellation & Refund Policy

This policy explains how cancellations and refunds are handled for ZeroSense Pro and other digital products sold by Advani Digital.

Last updated: June 2026 Applies to: ZeroSense Pro and digital products

1. Digital product purchase

ZeroSense Pro is a digital product. No physical item is shipped. After a successful payment, Pro access is activated digitally for the payment email address and allowed devices associated with the purchase.

Access may be restored later using the same payment email address through OTP verification on the ZeroSense Pro account page.

2. Cancellation policy

Since ZeroSense Pro is a digital product, orders cannot usually be cancelled after successful payment and activation.

If your payment was deducted but access was not activated, contact us with your payment email and transaction details. We will verify the payment and help activate or restore access where the purchase is valid.

3. Refund window

7d

Refund requests may be considered within 7 days of purchase if ZeroSense Pro does not work as described and we're unable to resolve the issue after reasonable troubleshooting.

Refund approval depends on the nature of the issue, product usage, payment verification, and whether the problem can reasonably be resolved through support.

4. Non-refundable cases

Refunds may not be approved in cases such as:

  • The product works as described but you changed your mind after using it
  • Pro access was successfully activated or restored for the payment email
  • You purchased using the wrong email but support was able to verify and restore access
  • The issue is caused by unsupported browser environments, conflicting extensions or restricted websites where browser extensions cannot run properly
  • Misuse, abuse, license sharing or attempts to bypass payment, license or device-limit checks

5. Device limit and restore

ZeroSense Pro can be used on up to 3 active devices or browser profiles. This limit exists to protect the license from sharing and misuse.

If you change your laptop, reinstall your browser, or move to another browser profile, contact support. We may help review or reset an old device when reasonable.

6. How to request a refund

To request a refund, email us with:

  • Your payment email address
  • Payment date or transaction reference, if available
  • A short description of the issue
  • Screenshot or screen recording, if helpful

Contact:

7. Refund processing

Approved refunds will be processed through the original payment method where possible. Processing timelines may depend on Razorpay, the payment method, issuing bank or payment provider.

Once a refund is approved and initiated, it may take a few business days for the amount to reflect depending on the payment provider or bank.

8. Contact

For cancellation, refund or payment-related questions, contact:

9. Changes to this policy

We may update this Cancellation and Refund Policy from time to time. Updated versions will be posted on this page.